Speaking. Hotel: Checking In and Out

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These are typical phrases and expressions to use when a guest checks in or checks out of your hotel. Review these expressions and read the sample conversation.

Check In

Front Desk Receptionist

  • What name is the reservation under?
  • How long will you be staying?
  • Are you planning on checking out tomorrow?
  • I'm afraid you can't check in until after 4:00 pm.
  • What type of vehicle are you driving?
  • Do you know the license plate number of your vehicle?
  • Complimentary breakfast is served in the lobby between 8 and 10 am.
  • I'll give you two room keys.
  • The dining room is on the main floor at the end of the hall.
  • The weight room and sauna are on the top floor.
  • Just call the front desk if you need any extra towels or pillows.


  • We have a reservation under Jill McMann.
  • Do you have any vacancies?
  • Is the hotel booked, or can we get a room for tonight?
  • How do we get to our room from here?
  • Is it okay to park out front?
  • What time is the pool open until?
  • What time is breakfast served at?
  • Is it too early to check in?
  • Can we get a wake-up call?
  • When is check out time?

Check Out

Front Desk Receptionist

  • Are you ready to check out?
  • What room were you in?
  • How was your stay?
  • Was everything satisfactory?
  • Will you be putting this on your card?
  • And how will you be paying for this?
  • Would you like to speak to the hotel manager on duty?
  • I'll just need your room keys, please.
  • Enjoy the rest of your holiday.
  • Have a safe trip home.


  • We're checking out of room 401.
  • Sorry we're a bit late checking out.
  • I'm afraid we overslept/slept in.
  • We really enjoyed our stay.
  • We have a few complaints.
  • We'll be back next time we're in town.

Sample Conversation

Receptionist: Hi there. Are you checking out now?

Guest: Yes, sorry. I know we're a few minutes late.

Receptionist: That's no problem. It's always really busy at check out time anyway.

Guest: Oh, really. The last hotel we stayed in charged us for a late check out.

Receptionist: The hotel isn't booked this week, so it's not a problem. How was everything?

Guest: The room was great. The beds were really comfortable, and we weren't expecting our own fridge.

Receptionist: I'm glad you liked it.

Guest: The kids were disappointed that the pool wasn't open this morning, though.

Receptionist: I apologize for that. We can't get a cleaner in any earlier than 10 am.

Guest: Well we had a nice swim last night anyhow.

Receptionist: Will you be putting this on your credit card?

Guest: No. I'll pay cash.

Receptionist: OK. So the total comes to $123.67, including tax.

Guest: I thought it was $115 even. That's what they said yesterday when we checked in.

Receptionist: Yes, but there is an extra room charge on your bill.

Guest: Oh, I forgot. My husband ordered a plate of nachos. Sorry.

Receptionist: No problem. So...from $140, here's your change. Now, I'll just need to ask you for your room keys.

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